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Return & Refund Policy

At PAWQIVA, we want you to be completely happy with your purchase. If you're not satisfied, we're here to help.

Returns You have 30 days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

How to initiate a return Contact us at info@pawqiva.com with your order number and reason for return. We'll get back to you within 2 business days with further instructions.

Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 7–10 business days.

Shipping costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or defective items If your item arrived damaged or defective, please contact us immediately at info@pawqiva.com with a photo of the damage. We'll arrange a replacement or full refund at no extra cost.

Shipping times We ship from the Netherlands. Delivery to the US typically takes 7–14 business days.