Shipping policy

SHIPPING POLICY

Where we ship We currently ship to the United States from our base in the Netherlands.

Delivery times Orders are processed within 1–3 business days. Delivery to the US typically takes 7–14 business days after dispatch.

Shipping costs Shipping costs are calculated at checkout based on your location and order weight.

Customs & duties International orders may be subject to customs fees or import duties charged by US customs. These costs are the responsibility of the customer.

Tracking Once your order ships, you'll receive a tracking number by email so you can follow your package.

Lost or delayed orders If your order hasn't arrived within 20 business days, contact us at info@pawqiva.com and we'll investigate.